Refund policy

Last updated: August 2026

At AMG Acoustics, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or eligible product, you can request a return or replacement in accordance with this policy.

1. Return Window

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must be:

Unused and not installed
In its original condition and packaging
Not damaged due to improper handling or installation
Accompanied by the order details or proof of purchase

2. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of delivery.

Please provide:

Your order number
Clear photographs/videos of the product
Photographs of the packaging, if applicable
A brief description of the issue

After verification, we may provide a replacement or refund, depending on the situation and product availability.

3. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 7 days of delivery.

After verification, we will arrange an appropriate replacement or refund.

4. Products Not Eligible for Return

Returns may not be accepted for:

Products that have been installed, used, cut, modified, or altered
Products damaged after delivery due to improper handling or installation
Products returned without their original packaging where the packaging is required for safe return
Customized or specially prepared products, where applicable

5. Return Process

To request a return, contact us through our website or customer support with your order number and the reason for the return.

Our team will review the request and provide further instructions if the return is approved.

Please do not ship a product back without receiving return instructions from us.

6. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method used for the order.

The time taken for the refund to appear in your account may depend on your bank or payment service provider.

7. Return Shipping

If the return is due to a damaged, defective, or incorrect product received from us, AMG Acoustics will generally arrange or cover the applicable return shipping, subject to verification.

For other eligible returns, return shipping may be the customer's responsibility.

8. Exchanges

If an eligible product needs to be replaced, we will arrange an exchange subject to product availability.

If the replacement product is unavailable, we may offer a refund or another suitable resolution.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed, dispatched, or shipped may not be eligible for cancellation and may instead be handled under our return policy.